Notify Support
Real-Time. Personal. Expert. Always Here.
We’re not just good at support—we’re passionate about it. In an industry where service is often slow or nonexistent, Notify delivers real help from real experts. 600+ communities count on us because we show up, solve problems, and stick with you.
Have a quick question? Check our Frequently Asked Questions.
Support that Stands Apart
- 600+ Communities Supported Nationwide
- 98% Customer Retention Rate
- 100% U.S.-Based After-Hours Coverage
- Specialists in Nurse Call—Not Just General Tech
- Support That’s Part of the Product—Not an Add-On
Included. Unlimited. Always On.
Passion-Driven Support
We believe support is the product. We take every question, every issue, and every caregiver seriously—because response time doesn’t just matter, it saves time, money, and trust.
Real-Time, Personal Assistance
Talk to real people who understand your system and your workflow. No scripts. No handoffs.
Experts in Senior Living Communication
From installation to daily use, you’ll work with professionals who specialize in nurse call and senior care—not generic IT.
24/7/365 Availability
Whether it’s 3 a.m. or 3 p.m., our U.S.-based team is ready to help—because problems don’t follow a schedule.
I cannot express how AMAZING the Notify team is with supporting us. So THANK YOU, NOTIFY TEAM! I appreciate you guys more than you know!
Lori Johannes, Housing Billing Supervisor, Chateau Waters
One Call. One Team. Total Coverage.
As your full-service nurse call partner, we support all connected hardware and software—across Overlay, Upgrade, Full Installation, and the Communications App.
- Legacy system integration
- Fall detection, sensor tech, and life safety alerts
- Servers, software, and system dashboards
Fast Setup. Ongoing Support. Real Expertise.
- Guided onboarding and install assistance
- Staff training support tailored to your community
- Proactive updates and responsive troubleshooting
- Remote diagnostics to resolve most issues quickly
Need Help Right Now?
Here’s how to reach us—day or night:
Prefer self-service? Browse our FAQs here.
Support That Feels Like a Partner
We’re not just here when things go wrong. We’re here to make sure everything goes right.
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