Frequently Asked Questions
General Product Questions
Notify Overlay is our revolutionary software-over-hardware solution that modernizes your existing nurse call system without replacing any hardware. It standardizes fragmented systems across your communities, unifies communication, and delivers real-time analytics—all while preserving your current infrastructure investment. Installation takes as few as 2 hours with zero disruption to your operations.
Unlike traditional systems that require complete hardware replacement, Notify Overlay works with your existing infrastructure. We’re the only provider offering a software-over-hardware overlay that works with 25+ legacy manufacturers. Our proprietary push-to-talk technology, unified smartphone approach, and enterprise-wide analytics give you modern capabilities without the disruption and high costs of traditional replacements.
Notify Overlay is compatible with most manufacturers, including: Ascom, Centrak, Ciscor, Cornell, EEI, Flair Security, Heritage MedCall, Jeron, JNL, Karelink, Palcare, Phillips, Quake, Rath Communications, Rauland, Rcare, Rezcare, SilverSphere, Stanley, Status Solutions, Systems Technologies, TekTone, and Wireless Nurse Call Systems.
Communities typically save $40,000 to $150,000+ per building by using Notify Overlay instead of replacing their existing hardware. Our System Upgrade option for Inovonics EchoStream systems saves $25,000 to $135,000+ per building. Plus, our monthly subscription model eliminates large capital expenditures.
Notify offers four primary solutions:
- Notify Overlay: Modernize existing hardware with a software-based platform ($340/month per building)
- Full Installation: Complete turnkey design-build solutions for new construction or full replacement ($340/month plus installation)
- System Upgrade: Extend the life of Inovonics EchoStream systems with server upgrades ($340/month plus installation)
- Communications App: Standalone push-to-talk solution that replaces walkie-talkies ($199/month per building or $10 per active user, whichever is lower)
Notify has various products that can be used in any senior living community. Our solutions work with independent living, assisted living, and memory care. To learn more, email us at sales@notifync.com or call us at 1-844-666-3039, option 1.
Technical & Implementation
Notify Overlay can be set up in just two hours with no downtime. System Upgrade implementation takes 2-3 hours. Full Installation timelines are quoted per project. The Communications App can be deployed immediately with no hardware changes required.
Notify connects to any existing Nurse Call hardware in the industry. Begin standardizing reporting, escalated alert interaction, and staff workflow and communications immediately in all buildings, regardless of differences in hardware and brand of Nurse Call system.
The Notify app is compatible with any iOS device and most Android devices (ask for our approved device list). Most communities choose to supply devices to their caregivers for ease of device management and tracking, as well as standardizing the caregiver experience. Notify can be downloaded on personal devices at no charge.
Yes, Notify is HIPAA compliant. All communications are secure and encrypted, ensuring that resident information is protected and kept private. Our push-to-talk, messaging, and alert features are all designed with privacy and compliance in mind.
Features & Functionality
Notify’s app uses proprietary push-to-talk technology that functions like a traditional walkie-talkie. Through the app, users can send audio messages that play in real time to all users logged into the Notify app. The feature is network agnostic, meaning this communication tool is available regardless of location. Many administrative users choose to send real-time messages to their staff even when they are not onsite. Users also have options to text, send images, communicate one-on-one, or customize group chat channels. There is a hands-free option, ideal for multi-tasking caregivers.
Notify’s Enterprise Analytics provides real-time insights into response times, alert volumes, staff performance, and resident needs. This data helps you optimize staffing, identify care trends, capture missed billing opportunities, prevent burnout, and improve overall operations. Custom reports and dashboards make this information accessible and actionable.
Notify improves response times in several ways:
- Sending alerts directly to the right caregiver’s smartphone via Zoned Alerts
- Showing who has claimed and is responding to each alert
- Automatically escalating unanswered alerts to supervisors
- Providing clear alert prioritization so staff can respond to urgent needs first
- Delivering analytics that help you better align staffing with actual call volumes
Zoned Alerts ensures that notifications go only to caregivers assigned to specific areas, eliminating distractions from irrelevant alerts. Each alert type can have distinct sounds and colors, helping staff quickly understand the nature of the alert. This targeted approach reduces burnout, improves response times, and creates a calmer environment for residents.
Messages sent through the Notify Nurse Call app are cleared automatically every 24 hours. There is no history of communications stored long-term, which helps maintain privacy while meeting operational needs.
Support & Training
Our all-inclusive support package covers:
- 24/7/365 US-based phone and remote technical support ($150/hour without Support & Maintenance Plan)
- All system software updates when they become available
- Extended warranty support on all Notify supplied hardware (servers, pendants, pull cords, etc.)
- Unlimited user licenses for the industry-leading Notify Nurse Call & Communications App
- Unlimited text & Push-to-Talk communications (eliminating pagers and expensive walkie-talkies)
- Unlimited alert escalation (in-app, text, email)
- Live Community and Enterprise Analytics Dashboards viewable from anywhere
- Unlimited live staff and admin training for refreshers and new hires
- System health and alert emails
- Daily system reports emailed to staff
- Daily offsite system backup
Notify Nurse Call customizes our training experience to be specific to your community’s needs. Our trainers can be onsite, in-person all day or we can host a variety of small groups virtually. Caregivers typically master the app in just 10 minutes, while managers may need about 2 hours. Notify offers ongoing training, free of charge, for any staff members that may need onboarding or a refresher. Our support team is available 24×7.
Our US-based support team is available 24/7, reachable via phone at 844-666-3039 (option 2) or email at support@notifync.com. Unlike many providers, our support specialists are experts in nurse call systems, not just general IT, ensuring faster resolution of your specific issues.
The Notify app is primarily in English but also offers a Spanish language option to support diverse staff needs.
Pricing & ROI
Yes. The moment your team begins using Notify, you can track employee interactions with residents, immediately lower response times, and enhance staff communications. Additionally, you’ll see ROI through:
- Reduced turnover by improving the caregiver experience
- Lower training costs through standardization across communities
- Optimized staffing based on actual call volumes and acuity
- Identification of missed billing opportunities
- Extended life of your existing hardware (Notify Overlay, Nurse Call System Upgrade)
- Elimination of expensive walkie-talkie replacement costs
Yes, we offer a risk-free 60-day pilot program for qualified communities using pager-based systems. If you’re not satisfied, we’ll restore your old system at no cost. For communities not using pagers, contact us to discuss trial options for your specific situation.
Yes. Notify works with a network of technicians internationally. We service the entire North American territory, ensuring your community receives prompt, expert support regardless of location.
To schedule a 15-minute product demo, email us at sales@notifync.com or call us at 1-844-666-3039, option 1. Our team will tailor the demonstration to your specific needs and community type.
No. Notify operates on a simple monthly subscription basis that you can cancel at any time. We believe our products should earn your business every month through exceptional service and results, not through contractual obligations.